Al Ain Gem

Return and Exchange Policy

Thank you for choosing Al Ain Gem for your precious purchases. We aim to provide you with high-quality gems and jewellery that exceed your expectations. Please read our return and exchange policy carefully to ensure a smooth transaction process.

Exchange Policy:

We offer exchanges for purchased items within three (3) working days from the date of purchase.

To be eligible for an exchange, the item must be in its original condition, packaging, and with all tags attached.

Items showing signs of wear and tear, alteration, or damage will not be eligible for exchange.

Exchange requests beyond the specified timeframe will not be entertained.

Refund Policy:

We do not offer refunds for any purchases made at Al Ain Gem

Our focus is on providing you with the best exchange service possible to ensure your satisfaction.

Exchange Procedure:

To initiate an exchange, please contact our customer service team within the specified timeframe.

Provide your original purchase receipt and details of the item you wish to exchange.

Our customer service team will guide you through the exchange process and provide instructions for returning the item.

Once the returned item is received and inspected, we will process the exchange accordingly.

Exclusions:

Customized or personalized items are not eligible for exchange unless there is a manufacturing defect.

Items purchased during special promotions or sales events may have different exchange policies. Please refer to the terms and conditions of the respective promotion or event.

Shipping Charges:

Customers are responsible for all shipping charges associated with the exchange process, including the return shipping of the item to our facility and the shipping of the exchanged item to the customer.

Contact Us:

If you have any questions or concerns regarding our return and exchange policy, please feel free to contact our customer service team. We are here to assist you in any way we can.

Note: Al Ain Gems reserves the right to amend or update this return and exchange policy at any time without prior notice. We recommend reviewing this policy periodically for any changes or updates.

Thank you for your understanding and cooperation.